Login Register

3 Day Return Policy

Returns accepted within 3 days for eligible damaged, defective, or incorrect items received.

3 Day Return Window Claims for Defects

Quick Navigation

Return Policy

3 Day Returns Accepted

EQUILA STYLE offers a 3-day return window for eligible damaged, defective, or incorrect items.

Returns are only considered when claims are filed within 3 days of delivery and the item matches our eligibility criteria.

Final Sale

Items purchased are final unless a valid claim is approved.

Claims for Defects

Damage, defects, or wrong item delivery are evaluated on request.

Support Assistance

Contact our team promptly for claim support and resolution.

Claims Conditions

We review claims only when one of the following applies:

  • Item is damaged or defective on delivery
  • Wrong item was shipped to you
  • Proof of purchase and photos are provided
  • Claims are reported within 3 days of delivery
  • Items are not accepted for change of mind or fit issues

Claims Eligibility

Claims Accepted

  • Items damaged during shipping
  • Manufacturing defects on arrival
  • Incorrect item shipped
  • Items missing parts or accessories

Returns Not Accepted

  • Change of mind or fit issues
  • Items worn, used, or altered
  • Items without original tags
  • Final sale items
  • Personalized or customized products
  • All other standard returns

Claims Checklist

Footwear

Report only if received damaged, defective, or incorrect

Apparel

Claims approved only for defects or wrong items

Accessories

Only damaged or incorrect accessories are eligible for claim review

Claim Process

Our claims process is designed for damaged, defective, or incorrect deliveries only.

1

Report Issue

Contact us immediately with order details and photos of the item.

2

Claim Review

We review your claim and confirm eligibility for return or replacement.

3

Return Approval

Approved claims receive instructions for return shipping, if required.

4

Package Items

Follow the claim instructions and pack the item securely for transit.

5

Inspect Item

We inspect the returned item to verify the claim.

6

Resolution

Approved claims receive a refund, replacement, or store credit.

How to Initiate a Claim

Online Account

Log into your EQUILA account → My Orders → Report an Issue

Email Request

Send claim details to returns@equilastyle.com with order information.

Phone Support

Call our customer service at +91 74179 14416 for immediate assistance.

Refund Options

We offer multiple refund options for your convenience:

Original Payment Method

Refund to your original payment method (credit/debit card, UPI, etc.)

  • Processing time: 5-7 business days
  • Full refund including shipping costs (for defective items)
  • Standard refund method for most returns

EQUILA Wallet

Instant refund to your EQUILA wallet for future purchases

  • Processing time: Immediate
  • Additional 5% bonus on refund amount
  • No expiration on wallet balance

Store Credit

Store credit voucher for future purchases

  • Processing time: Immediate
  • Valid for 12 months from issue date
  • Can be combined with other offers

Refund Processing Timeline

Day 1-2
Return received and inspection begins
Day 2-3
Quality inspection completed
Day 3-4
Return approved and refund initiated
Day 5-7
Refund processed and credited

Exchange Policy

No Exchanges

We do not offer exchanges for size, color, or style changes. All sales are final unless an item is damaged, defective, or incorrect.

No Size Exchanges

Size exchanges are not available under this policy.

No Style Changes

Requests for a different color or style are not accepted.

Claims Only

Replacement is only possible for approved defect or wrong-item claims.

Policy Conditions

  • No exchanges for change of mind
  • Only valid claims may be reviewed for replacement
  • Replacement depends on item availability and claim approval
  • Price differences are not applicable

Return Shipping

Claims Shipping

Return shipping is only provided for approved damaged, defective, or wrong-item claims.

Approved Claims Only

Shipping labels are issued only after claim approval.

Secure Packaging

Use secure packaging when returning approved claim items.

Claim Drop-off

Return shipment instructions are provided for approved claims only.

Packaging Guidelines for Claims

Step 1: Prepare Claim Items

Pack only the items approved for return under your claim.

Step 2: Use Safe Packaging

Place items in a sturdy box and protect them from damage.

Step 3: Attach Label

Attach the prepaid claim shipping label securely.

Step 4: Seal Package

Tape all edges securely and drop off at the courier location specified.

Damaged Items

Received Damaged Item?

If you receive a damaged or defective item, we're here to help:

Shipping Damage

Items damaged during transit

  • Report within 3 days of delivery
  • Provide photos of damage and packaging
  • Free replacement or full refund
  • No return shipping required

Manufacturing Defects

Items with quality or manufacturing issues

  • Report within 3 days of delivery
  • Free replacement or repair
  • Return shipping provided
  • Priority processing

Wrong Item

Received different item than ordered

  • Report immediately upon receipt
  • Correct item shipped immediately
  • Return pickup arranged at no cost
  • Expedited shipping for replacement

Damage Claim Process

  1. Document the issue with clear photos
  2. Contact customer support immediately
  3. Provide order number and damage details
  4. Choose replacement or refund option
  5. Receive resolution within 48 hours

Exceptions

Non-Returnable Items

Most items are non-returnable. The following are explicitly excluded from claims unless damaged or incorrect:

Final Sale Items

Items marked as "Final Sale" at the time of purchase

Personalized Items

Customized or personalized products

Gift Cards

EQUILA gift cards and vouchers

Regular Sales

Regular purchases are considered final sale unless a valid claim exists

Special Cases

Promotional Items

Promotions are final sale and not eligible for change-of-mind returns.

Gift Returns

Gift recipients may request claim review for damaged or incorrect deliveries only.

Dispute Resolution

Disputes are handled individually and may be escalated for fair review.

Contact Us

Returns Support

+91 74179 14416

Mon-Sat: 9 AM - 8 PM

Email Support

returns@equilastyle.com

Response within 24 hours

Live Chat

Available on website

Mon-Sat: 10 AM - 7 PM

Frequently Asked Questions

How long does the return process take?

Most returns are processed within 5-7 business days from when we receive your return.

How long do I have to file a return or claim?

Returns and claims must be filed within 3 days of delivery for eligible damaged, defective, or incorrect items.

Do I have to pay for return shipping?

Return shipping is provided only for approved damage, defect, or wrong-item claims. General returns are not accepted.

Can I return items purchased on sale?

No. Sale items are final sale unless they are received damaged, defective, or incorrect.

What if I lost my original packaging?

For approved claim returns, use secure alternative packaging and follow the instructions provided.

How do I track my return?

You can track your return status in your account under "My Returns".